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Travel insurance - which principle apply?
20 Jan 2014 (2 views)  

FROM

MICHAEL SIM

PUBLISHED: 15 JANUARY, 6:56 PM
 
 

I bought travel insurance online from NTUC Income on Dec 3, for a trip to Bangkok from Jan 9 to 13. Due to the news of an intended shutdown of Bangkok on Jan 13, I decided to amend my travel plan.

First, I was informed that I could claim for a cancellation of the trip. On Jan 6, though, I was informed that Income will not pay for the cancellation because it was a known event.

It begs the question of why my insurance purchase was not rejected to begin with, or why there was no clear exclusion of unrest at the point of sale, to better inform consumers about whether to proceed with the purchase.

More importantly, do the other insurance companies apply the same principle?

COMMENT BY TAN KIN LIAN

The reason given for the rejection of the claim is unsastisfactory. What should be the correct reason?

 



Travel insurance - which principle apply?
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FROM

MICHAEL SIM

PUBLISHED: 15 JANUARY, 6:56 PM
 
 

I bought travel insurance online from NTUC Income on Dec 3, for a trip to Bangkok from Jan 9 to 13. Due to the news of an intended shutdown of Bangkok on Jan 13, I decided to amend my travel plan.

First, I was informed that I could claim for a cancellation of the trip. On Jan 6, though, I was informed that Income will not pay for the cancellation because it was a known event.

It begs the question of why my insurance purchase was not rejected to begin with, or why there was no clear exclusion of unrest at the point of sale, to better inform consumers about whether to proceed with the purchase.

More importantly, do the other insurance companies apply the same principle?

COMMENT BY TAN KIN LIAN

The reason given for the rejection of the claim is unsastisfactory. What should be the correct reason?