I suggested to a policyholder to write to the insurance company to ask for an explanation of the drop in the surrender value. 

Dear 

My name is xxxxxxxx. I bought a life insurance policy from your company and have been paying an annual premuim of $2,794 for 30 years. 

I attach the post sale benefit illustration (PSBI) given to me in 2014 and September 2021 and also the screen shot of the surrender value for the policy as at (date) taken from your website. 

I refer you to the surrender value shown in the PSBI for the 30th policy anniversary

a) It was projected to be $129,817 in the PBSI - 2014.
b) It was reduced to $106,830 in the PBSI - September 2021
c) It appeared in the website as $88,564 in May 2022.

I am aware that the surrender value is projected and is not guaranteed.

Nevertheless, I need an explanation from your company on the following numbers:

a) Difference in value between $129,817 and $106,830 in the 2 PSBIs
b) Difference between $106,830 and $88,564, which is an interval of only a few months. 

(name of policyholder)

Tan Kin Lian