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Case pushing for travel agent insurance
10 Feb 2014 (64 views)  

By Melissa Lin. Straots Times

The Consumers Association of Singapore (Case) is pushing for travel agencies to take out insurance in the event of sudden closure so that customers are not left in the lurch.

The move comes after Five Stars Tours folded out of the blue early last month, leaving at least 3,000 customers high and dry.

While the consumer watchdog is unable to share exact details of how the scheme will work as discussions are still in the preliminary stages, it could be similar to its Spa and Wellness accreditation programme, said Case executive director Seah Seng Choon.

The scheme, introduced in 2010, makes it compulsory for spas accredited by Case to insure customers. If a spa shuts down for at least 30 days, customers will be compensated for any unused portion of their prepaid packages.



Case pushing for travel agent insurance
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By Melissa Lin. Straots Times

The Consumers Association of Singapore (Case) is pushing for travel agencies to take out insurance in the event of sudden closure so that customers are not left in the lurch.

The move comes after Five Stars Tours folded out of the blue early last month, leaving at least 3,000 customers high and dry.

While the consumer watchdog is unable to share exact details of how the scheme will work as discussions are still in the preliminary stages, it could be similar to its Spa and Wellness accreditation programme, said Case executive director Seah Seng Choon.

The scheme, introduced in 2010, makes it compulsory for spas accredited by Case to insure customers. If a spa shuts down for at least 30 days, customers will be compensated for any unused portion of their prepaid packages.