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A simpler way to enter a Bank Account number
21 Mar 2016 (241 views)  

Our government agencies and banks need to exercise some common sense in the design of their websites.

 

For online payment, they ask the customer to enter 3 separate fields - Bank, Branch, Account No.

 

They provide a drop down list for the Bank and a separate drop down list for the Branch. They do not provide the format for the Account No.

 

I had trouble locating the bank from a long drop down list. I had to search for it 3 times before I found it.

 

I also had trouble in locating the branch. My branch was previously Shenton Way, but has moved to MBFC. The drop down list did not provide MBFC.

 

Finally, I had to enter the Account No. A car dealer told me that I have to enter the full number, including the bank and branch code. The website did not indicate that this was necessary. So I entered just the 7 digit account code.

 

On all of our cheque books, we have the full account number, e.g. 7171-001-1234567. The website should just ask the customer to enter the account number as AAAA-BBB-CCCCCCC and provide an explanation - AAAA is the bank code, BBB - is the branch code and CCCCCCCC is the account number. I am sure that online users will be able to figure this out.

 

If they wish to help their customers, they can give a message like, "You are indicating account No 1234567 in DBS Bank, Shenton Way branch". 

 

 



A simpler way to enter a Bank Account number
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Our government agencies and banks need to exercise some common sense in the design of their websites.

 

For online payment, they ask the customer to enter 3 separate fields - Bank, Branch, Account No.

 

They provide a drop down list for the Bank and a separate drop down list for the Branch. They do not provide the format for the Account No.

 

I had trouble locating the bank from a long drop down list. I had to search for it 3 times before I found it.

 

I also had trouble in locating the branch. My branch was previously Shenton Way, but has moved to MBFC. The drop down list did not provide MBFC.

 

Finally, I had to enter the Account No. A car dealer told me that I have to enter the full number, including the bank and branch code. The website did not indicate that this was necessary. So I entered just the 7 digit account code.

 

On all of our cheque books, we have the full account number, e.g. 7171-001-1234567. The website should just ask the customer to enter the account number as AAAA-BBB-CCCCCCC and provide an explanation - AAAA is the bank code, BBB - is the branch code and CCCCCCCC is the account number. I am sure that online users will be able to figure this out.

 

If they wish to help their customers, they can give a message like, "You are indicating account No 1234567 in DBS Bank, Shenton Way branch".