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Does FIDREC help to solve disputes?
12 Nov 2020 (109 views)

Someone called me. He was very disappointed with a decision of FIDREC on a dispute with an insurance company. He asked me if there was any avenue that he can pursue.

He could not disclose the details of his complaint as he was placed under a gag order. He signed a statement agreeing to abide by the decision of FIDREC and not to disclose the decision.

I have encountered this kind of situation on many occasions in the past.

The consumers were misinformed by the agent or unfairly treated by the insurance company. As a result, they suffered a painful financial loss.

They approached FIDREC for mediation and finally for adjudication. The process took a long time and finally a decision was made that they felt to be unfair to them.

They dare not disclose the detail of the dispute due to the gag order.

FIDREC had been operating for more than 20 years. I like to ask if any consumer had positive experience with FIDREC and felt that this body had helped them to get a suitable recourse from the financial institution?

Tan Kin Lian


Does FIDREC help to solve disputes?
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Someone called me. He was very disappointed with a decision of FIDREC on a dispute with an insurance company. He asked me if there was any avenue that he can pursue.

He could not disclose the details of his complaint as he was placed under a gag order. He signed a statement agreeing to abide by the decision of FIDREC and not to disclose the decision.

I have encountered this kind of situation on many occasions in the past.

The consumers were misinformed by the agent or unfairly treated by the insurance company. As a result, they suffered a painful financial loss.

They approached FIDREC for mediation and finally for adjudication. The process took a long time and finally a decision was made that they felt to be unfair to them.

They dare not disclose the detail of the dispute due to the gag order.

FIDREC had been operating for more than 20 years. I like to ask if any consumer had positive experience with FIDREC and felt that this body had helped them to get a suitable recourse from the financial institution?

Tan Kin Lian